Refund policy
Returns & Exchanges
Thank you for choosing our natural skincare line for your beauty and wellness needs.
Because our products are small batch and made with pure, natural ingredients, we do not accept traditional cash refunds. As a small family business, this protects product integrity and ensures every item we ship is fresh and uncompromised.
30 Day Exchange & Store Credit Policy
If you are not satisfied with your purchase, contact us within 30 days of delivery.
We offer:
• Exchanges for a different product
• Store credit for future purchases
Items must be unused and in original condition to qualify for exchange or store credit.
Due to hygiene and safety standards, opened skincare products are not eligible for refund or resale.
We encourage customers to review ingredient lists carefully before purchasing to ensure compatibility with your preferences and sensitivities.
Ingredient Transparency
We take pride in offering full transparency regarding every ingredient used. Please review each product’s ingredient list before ordering to identify any potential allergens or scent preferences.
Preservation & Storage
Our products are crafted without synthetic preservatives, additives, or chemicals. To maintain integrity:
• Avoid introducing water into containers
• Store in a cool, dry place
Shipping Considerations
During warmer months, additional precautions are taken to protect our tallow-based products. Due to their natural composition, items may soften or melt during transit.
This does not impact quality or effectiveness.
If your product arrives softened, allow it to return to room temperature upright or refrigerate briefly until solid.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery with photos and we will replace it at no cost to you. Please contact us at nadja@borntobefree.info and we will provide a suitable solution to ensure your satisfaction.